If you change your mind, you have a 14 day window to return any unwanted plain stock or report an issue and we will only retain the freight costs. If your job is customised and you have changed your mind you will need to pay for work done so far. If stock turns out to be faulty and you haven’t breached any care or laundering instructions we will replace it. If we make a mistake you don’t pay. Simple. (These things rarely happen but we have to cover it).